TONE Software

Streamline Performance Monitoring

Ongoing measurement of critical network services, monitoring the state of key infrastructure elements - routers, switches, servers, circuits - are all part of assuring a high quality, high reliability communications environment for the company and the company's users. Performance monitoring, including SLA monitoring, sets thresholds for alerts and alarms consistent with agreed-to levels and provides a notification capability that signals whenever the service falls outside the thresholds.

Performance monitoring is particularly important in company-carrier relations as it relates to performance monitoring of circuits used in the WAN. It seems that when suppliers notice that customers are measuring the supplier's performance in terms of on-time delivery or availability of service, they often work faster and harder at minimizing the effects of out-of-compliance conditions. A key ingredient of these performance monitoring services is notification alerts.

Notification of out-of-compliance conditions provides both suppliers and their customers with records that form the basis for collaborative problem solving. Having solid facts about the frequency of occurrence, the specific circumstances leading up to the outage or defect, the length of the service outage or defect condition and the steps taken to rectify the out-of-compliance condition is at the heart of performance monitoring.

Reporting the state of the critical resource being monitored is an inherent component of the Streamline offering. SNMP alerts are recorded, searchable and reportable, so when clients, or their managed service providers acting as agents for the client have performance review meetings with their carriers, they can articulate the state of the relationship with facts and negotiate from a solid basis of history.

Key Features:

• Captures real-time RTP statistics like delay, jitter and packet loss as those streams traverse the carrier network
• Calculates MOS
• Captures SNMP alerts and alarms from network devices, servers, and applications
• Uses templates to assign best-practice thresholds to define alarms, alerts, compound events and reporting severities