Streamline Quality of Service Monitoring
Engineers in the NOC can take on the toughest diagnostic conditions with confidence. Quality of Service is more than IEEE 802.1p. To Streamline VARs, Quality of Service means fast resolution times to reports of a user-reported or automatically flagged bad experience.
The unique architecture of Streamline provides for data collection on experience-affecting infrastructural elements regardless of whether the managed service provider has intervention responsibility or not. Furthermore, Streamline managed service providers are able to review historical aspects of network operations and create instant replays of bad experiences, so they can actually diagnose exactly what happened last Thursday on extension 1223 at 3 pm PST. The cross-section of network activities, including protocols in transit and 30 other parameters of the session are available for review, diagnostics and troubleshooting. The offending circumstances of that experience can be identified, diagnosed and eliminated.
Streamline also enforces the opportunity to review important network service quality information with the customer. Monthly reviews or quarterly reviews of the customers' operations can be integrated into the services offering because the tools are present within Streamline Central to educate customer executives about the health of their network, changes in applications on their network and the effects of upgrades, replaced equipment or even software updates.
New technologies demand new approaches to Quality of Service and unified communications managed services. Streamline is the cornerstone of unified communications managed services.
Key Features:
- Instant replay
- Comprehensive data collection of QoS data for every session
- Powerful reports for trending analysis
- Reports used in consultative sessions with clients
Breadcrumb
Journal Content
