Unified Communications Changes Everything...
Unified communications integrates disparate real-time business communications together. It reduces cost and raises employee productivity and it promises to become the way business gets done. Blending the high priority, real-time user applications such as voice, mobility, instant messaging, conferencing and video with the existing networks, infrastructure and data applications creates the need for a fundamentally different approach to operations, management and ongoing support.
Successful unified communications depends on the highest quality performance, integration and ongoing operations of:
- The customers’ data networking elements – including routers, switches, gateways
- The customers’ directory services – including security, policy, authentication services
- The customers’ application services – including server status and application behaviors of IP PBX, email, instant messaging, mobility and critical business applications
This is a multivendor and multi-protocol environment and needs platforms, tools and services to deliver on the users’ expectations.
It is because VARs are de facto accountable to their customers for the quality of their user’s experience, they are often involved with resolving all manner of problems. Therefore, the most successful VARs will be trusted to use their intimate operational awareness and knowledge of each of customers’ infrastructure elements to accelerate their ability to remotely diagnose and resolve issues.
How Streamline Fits in Today's UC Environment
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