Streamline VoIP Monitoring
VoIP monitoring should be included in every sale of an IP PBX or unified communications system. Users of VoIP systems without the corresponding capability for VoIP monitoring are poorly served. When users experience the inevitable drop in call quality (45% experience at least one each month) and report the issue to their telecom help desk, there is no troubleshooting capability or diagnosis procedure available. So, the user's poor experience is bound to be repeated and the help desk staff is frustrated at their inability to perform their job and improve the service.
VoIP traffic traverses a shared IP network, where the user experience is vulnerable to network defects such as packet loss, delay and jitter. Large enterprises and small businesses alike should rely on VoIP monitoring service as part of the UCMS so as to keep constant vigilance about the health of the vital VoIP quality parameters, around the clock.
Selected Questions Answered:
- How many people initiated a call over the last 5 minutes?
- When is the busy hour?
- How many calls are active at this moment in my network?
- What is the MOS trend for the last 30 seconds?
- User reported a poor experience about a call 2 minutes ago. Was there high packet loss happening at that time, on that call path?
- Garbled voices? What are my delay and jitter stats?
Monitoring VoIP service for both sessions in progress and past sessions are integral requirements for UCMS.
Key Features:
- MOS scored for every session
- Delay, jitter, packet loss and dozens of other statistics of VoIP sessions in progress reported
- Bandwidth utilization reported at network cross-sections
- Instant replay to review states over time of network cross-section involved in a given session
- Collaborative review possible with level 1, 2 and 3 engineers
- Correlated zoom shows how causes and their effects are cascaded throughout the network
Breadcrumb
Journal Content
